Terms And Conditions
TERMS & CONDITIONS
Online Stock Displays Order Information
Online Payment Options
For stock orders, once your transaction is complete an order confirmation with all of the order details will be emailed to the email address provided. Imprinted and custom orders are acknowledged via fax or email. Please review and contact BrochureHoldersOnly for any changes and or corrections. Changes made after acknowledgement must be confirmed in writing, including changes to shipping instructions.
Custom Imprinted orders are subject to deposit or prepayment before production can proceed. Contact Customer Service for pricing, requirements and production times. 1st Article production samples require written approval prior to beginning production. One Paper Proof per order is required and is provided at no charge before imprinting production can begin. Signature Art Proof approvals are required and indicate customer accepts full responsibility for accuracy of imprint. ** Any changes to original Art Proof other than sizing, as provided will result in New Art Proof Charge of $20.00 per additional proof.
Standard production times on imprinted items are approximately 10-15 working days for established credit accounts, depending on order quantity. Please contact Customer Service for additional details.
Up to 5% variance may be shipped on custom and/or imprinted orders. Exact quantities are subject to 5% surcharge. Over-Runs are shipped with the order.
Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor. If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.
All claims to report damaged product, missing product, shipment issues or to request a return of unwanted product must be made through our Claims Department.
To ensure a speedy response be sure to include the following when making your claim:
Your name and contact information
Purchase order number
Invoice or Order number
Damages and/or Missing Product Claim
To ensure that we process your return correctly, please follow the procedures outlined below when returning your merchandise.
Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your package for the purchase price of the merchandise before sending it back to us. These options will provide you with added protection since BrochureHoldersOnly will not be responsible for products lost or damaged during their return shipment.
Please contact BHO Claims Department at (888) 539-5159 for any questions or concerns, 8:00 am to 4:00 pm PST Monday thru Friday, or contact us at firstname.lastname@example.org.
Information Regarding Re-sellers
We are not a merchant middleman and do not discount off of our published pricing. We sell direct to all end users. Because we market directly in all industries distinguishes us from other display wholesalers who do not sell direct. Please do not request or submit information for discounted or special pricing on any product and quantity where we have a published price, as that will also be your price.
We offer a variety of specials on a monthly basis. Please check our home page for current specials. All orders must be placed online to receive the discount/special.
2410 West Third
St Santa Ana, CA 92703